![]() ![]() Loading of the Airbus 320 with food and beverages.Think about which of the following activities are not interdependent with our case study, because they do not pursue the goal of our passenger to go on vacation in an Airbus 320: ![]() This interdependency is created by the interaction of all the activities belonging to a business process that pursue one common goal. ![]() Usually, the activities of a business process are interdependent. The check-in procedure takes place at the check-in counter and is performed by an employee of passenger services, while the subsequent boarding occurs at a different location and is performed by different employees of passenger services. Individual activities can be organizationally distributed. Thus, a passenger can buy a bottle of whiskey in the duty-free shop, while his or her luggage is being loaded into the Airbus 320 to London. The employee of passenger services at the check-in counter can only issue a boarding pass after check-in is completed (Figure 3.1): Figure 3.1 Activity of the business process “Passenger Services” (simplified)Īctivities can run sequentially or in parallel. The newsstand owner cannot sell any goods unless she has purchased them beforehand.Ī passenger packs his or her suitcase before he or she drives to the airport. These steps are also referred to as activities, and have to be completed in a predetermined order. By the end of the procedure, the passengers receive their boarding passes on which their reserved seats and the appropriate gates are marked.Īs you can see, business processes are often completed in several steps. In order for passengers to check in at the UML Airport, an employee of passenger services accepts their tickets and luggage, inquires about their seat preferences, and uses an IT system.For this, she buys items inexpensively and sells them to her customers at a higher price. The owner of the newsstand at the UML Airport wants to sell her goods. ![]() To achieve this goal, he has to book a flight and hotel, pack his bags, drive to the UML Airport, check in and board his airplane, exit the plane at his destination airport, go to the hotel, move into his room, and unpack his bags.
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